FAQ

Do we guarantee our tickets?

Yes, all tickets sold by this web site, BravoTickets.com, are guaranteed to be authentic tickets with a 100% money back guarantee.

How is BravoTickets able to offer so many tickets for so many events?

BravoTickets provides a safe, easy, and convenient way to purchase event tickets. We offer consumers access to a large database of sports, concert, comedy, theater and tickets. You will find tickets for nearly every major sporting event and concert on our site. Tickets listed on BravoTickets come from professional resellers. All tickets listed on BravoTickets are 100% Guaranteed or your money back.

How do I know that the tickets listed on BravoTickets are authentic?

We go to great lengths to ensure that the products we sell are authentic and the services we offer are beyond reproach. With the Internet's largest inventory of licensed resellers, as well as tickets from individual sellers available for purchase, you can shop our site with confidence knowing that all tickets listed on BravoTickets are 100% authentic or your money back.

What are your office hours and locations?

Our call center is open Monday thru Friday, 8 am to 9 pm (Pacific Time); from 8 am to 5:30 pm each Saturday; and 9 am to 5:30 pm each Sunday. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. Contact Center (Customer Care and Sales) BravoTickets 8455 W. Flamingo rd suite 3 Las Vegas NV 89147 Tel: 702-221-2728

How do I contact BravoTickets?

Please click here to view our contact information. PRIVACY & SECURITY

How do I know that my transaction is secure and that my personal information is protected?

BravoTickets ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence knowing that your personal information is protected at all times.

What types of payment do you accept?

CREDIT CARD We accept VISA, MasterCard, American Express, Discover, and the Diners Club card. BravoTickets is fully PCI (Payment Card Industry) compliant. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. This is done to protect both you and BravoTickets against fraudulent credit card use. CASH We do not accept cash. PERSONAL CHECK BravoTickets does not accept personal checks. CASHIERS CHECK OR MONEY ORDER Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our Contact Center located in Crystal Lake, Illinois, at 265 Exchange Dr., Lower Level. Please contact us for more information.

Do I have to pay sales tax?

Most tickets that we sell are not taxed. We collect tax as required by law. Generally any event that takes place within the Las Vegas city limits requires that we collect an entertainment tax that is variable up to 9%.

How are my tickets shipped?

All tickets shipped will be done so via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and will require a signature. We use express delivery services requiring signature to ensure that your tickets arrive safely and that their location can be tracked at any time. All credit cards are charged upon confirmation/ finalization. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order. If your tickets are being delivered as TicketFast®, a link to print your tickets will be sent to the email address you provided, once your tickets are confirmed by the seller.

What are my delivery options and what will I pay?

Please note that some orders will require 1-2 days processing time. The delivery method of your order is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

What if my event is cancelled?

If an event is cancelled we will provide a full refund for the amount that you paid for the tickets. Refunds are not offered for cancellations due to an act of God (rainout, earthquake, flood, etc.) or if a show is cancelled and refunds are not offered by the box office. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. Send tickets to: BravoTickets Cancelled Event (Invoice #_________), 8455 W. Flamingo rd suite 3, Las Vegas NV 89147 , or no refunds will be made. The refund policy for rained-out events will be determined on a case by case basis by the team or event provider and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed. SPECIAL NOTE ABOUT GOLF TOURNAMENT TICKETS: If you purchased any golf event or golf tournament tickets for a specific day/date and that day/date's session is cancelled due to inclement weather, BravoTickets will NOT provide a refund. Additionally, the ticket is not valid for any rescheduled day or time. The only exception to this rule may be when inclement weather forces a cancellation on the final day of the tournament or event. SPECIAL NOTE ABOUT US OPEN TENNIS CHAMPIONSHIPS: If you purchase a ticket for a session of the US Open Tennis Championships and the USTA (US Tennis Association) cancels that particular session due to inclement weather, BravoTickets will provide you a full refund for that session ticket (excluding shipping fees); the seller of that US Open session ticket will not receive any proceeds. In the event that inclement weather causes the USTA to reschedule any US Open Tennis match, tickets for that corresponding session will be honored for that match's rescheduled date and time. A rescheduled match and/or session does not constitute a cancellation. SPECIAL NOTE ABOUT HOUSTON RODEO: Tickets for certain events, including, but not limited to Houston Rodeo, may include a musical performance as well as other attractions as part of your admission. If there is a change or cancellation to either the musical performance or any other additional attractions, your event ticket remains valid for entry and will not be refunded. Also, if your event ticket is for a sponsored concert series with multiple feature performers, and there is a partial cancellation or change in artists performing in that concert series, BravoTickets will not provide a refund.

What if my event is not cancelled, but instead postponed to a later date?

Am I entitled to a refund. No. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer refunds on postponed or rescheduled events. If you are unable to use your tickets for a postponed or rescheduled event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assit you by selling the tickets on consignment on your behalf. Sell "Selling Tickets" below.

What if my tickets are lost or stolen?

When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

Will my seats be together?

Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under "Notes." Please review the ticket notes before making your final selection. The term piggy back refers to the same seats numbers but they are in two consecutive rows. Some venues will have even or odd numbered seats that are also consecutive.

Why are my tickets printed on a sheet of paper?

They are valid and 100% legitimate. Each ticket features a unique barcode that is scanned at the gate of the venue, just like a standard hard ticket in which most consumers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique barcode. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.

Why does somebody else's name appear on my ticket? Did I receive the wrong tickets?

These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets.

What does 'comparable' or 'better' tickets mean?

On occasion, the listing reseller is unable to provide the specific tickets listed (typically because they have been sold elsewhere shortly prior to your order being submitted.) On such occasions, we guarantee the tickets you will receive will be an 'equivalent' (or 'comparable') or 'better' section and row than what you originally purchased. The exact section and row listed on your invoice may not be exactly as shown on your invoice. 'Equivalent' or 'comparable' may be a section with the same vantage point or a mirror image of that vantage point. Better may be a section closer to the stage or closer to the center of the event. SECTION SEATING FAQ

What is Section Seating?

BravoTickets is pleased to introduce "Section Seating," our concierge-style event ticketing service. Section Seating listings are unique in that the tickets are not yet available and the reseller is offering to procure the tickets for you in the desired sections or area as noted in the ticket listing information. Section Seating is not available to Maryland residents.

Who are the Section Seating resellers?

BravoTickets permits a select number of professional ticket resellers to list tickets in an area, section, or a range of sections in advance of having the tickets in hand. These resellers have an established history of meeting the high standards required to be a BravoTickets preferred partner. BravoTickets guarantees that once your order is confirmed, you will receive your authentic tickets in time for your event or your money back - BravoTickets 100% Unconditional Guarantee.

Am I guaranteed to get a ticket?

After you place an order for Section Seating tickets and your order is confirmed by BravoTickets, BravoTickets guarantees that tickets will be procured and delivered in time for your event or your money back - please see our BravoTickets 100% Unconditional Guarantee.

When will my tickets arrive?

Once tickets have been procured in the area or sections noted in the Section Seating listing and your order is confirmed by BravoTickets, we will send you a Delivery Update email to let you know when you can expect delivery. BravoTickets guarantees that you will receive your authentic tickets in time for your event or your money back - BravoTickets 100% Unconditional Guarantee.

Why are the tickets on your site listed above face value?

Professional ticket resellers and individual sellers generally seek to sell their tickets at prices above face value. This price is known as the ticket's "resale price" or "market value." Professional resellers obtain tickets from a variety of sources, including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, resellers typically pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of event, etc. As an individual, you can also post tickets for sale on BravoTickets.com. Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices.

 

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